Telehealth Informed Consent

1. What this policy covers

Consumer health data is personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status. Medical records and other protected health information created or received by the medical practices that provide care through Yuvia are governed by HIPAA and described in our HIPAA Notice; this policy covers the other consumer health data Yuvia handles.

2. Consumer health data we collect

Information you give in a medical intake, such as health conditions, symptoms, medical history, medications, allergies, and answers to health questions.
The treatments you ask about or are prescribed, and your use or purchase of prescribed medication.
Information that shows you are seeking health care services, such as starting or completing an intake, your orders, and visit bookings.
Identity and contact details linked to the above, such as your name, email address, phone number, date of birth, shipping address, and a government ID when one is required.
Information inferred or derived from any of the above.

3. Where it comes from

Directly from you, when you complete an intake, check out, or contact us.
From the licensed physicians and medical practices that review your case.
From pharmacies that fill your prescription, about shipping and order status.
Automatically from your device when you use our website, through cookies and similar technologies.

4. Why we collect and use it

To provide our services: physician review, prescriptions, pharmacy fulfillment, shipping, and support.
To process payments and manage your account and orders.
To communicate with you about your care, account, and orders.
To keep our services safe and secure and to prevent fraud.
To comply with the law and protect our legal rights.
To measure and deliver our advertising, only with your consent, as described in section 5.

5. Who we share it with

The licensed physicians and medical practices that review your case and provide care.
Pharmacies that fill and ship your prescription.
Service providers that work for us under contract, such as payment processing, electronic health records, hosting, and email, only so they can provide those services.
Government authorities or other parties when required by law, and a buyer or successor in a business transfer.
Meta Platforms, Inc., for advertising, only with your consent (below).

Advertising, only with your consent. If your order ships to Washington or Nevada, Yuvia shares consumer health data with Meta Platforms, Inc. only if you tick the separate, optional box at checkout. With that consent, Yuvia's server sends Meta a checkout record (with no amount) and, only if a physician approves your order and your card is charged, a purchase record (with a value that is the same for every order). These records include identifiers (such as a hashed email address or phone number, and cookie identifiers), device and browser information, and ad-click information. We do not share your intake answers, or the health information you give us in them, with Meta or for advertising. Without that consent, nothing is sent to Meta for your order. Giving consent is never required to receive care.

Separately, the Meta Pixel runs on our home page and general information pages, such as the quiz, how it works, and our specialists, but not on product, medical intake, checkout, or account pages. It sends Meta a record that a page on our website was viewed, along with device and browser information, cookie identifiers, and ad-click information, as described in our Privacy Policy. It does not load when your browser sends a Global Privacy Control signal or after you opt out on our Do Not Sell or Share My Personal Information page.

Google. Yuvia does not share consumer health data with Google LLC ("Google") for an order that ships to Washington or Nevada: no checkout record is sent to Google for those orders. The Google Ads tag runs only on the same general pages as the Meta Pixel, with Google's ad personalization turned off. It sends Google a record that a page on our website was viewed, along with device and browser information, cookie identifiers, and ad-click information, as described in our Privacy Policy. It does not load when your browser sends a Global Privacy Control signal or after you opt out on our Do Not Sell or Share My Personal Information page.

6. Your rights

Depending on where you live, you have the right to:

Confirm whether Yuvia collects, shares, or sells your consumer health data, and get a list of the third parties and affiliates we have shared or sold it to, with their contact information.
Access your consumer health data.
Have your consumer health data deleted, except where a law requires us or a medical practice to keep it (for example, medical record retention rules).
Withdraw your consent to the collection or sharing of your consumer health data, including your consent to the advertising sharing in section 5.
Not be treated differently for exercising any of these rights.

7. How to make a request

Email hello@yuvia.health with the subject line "Consumer Health Data Request", the email address on your account, and what you would like us to do. We may need to confirm your identity before acting on a request, and we will never ask you for a password or payment details to do so. We respond within 45 days, and if we need up to 45 more days we will tell you why.

8. Appeals

If we decline your request in whole or in part, you can appeal by replying to our decision or emailing hello@yuvia.health with the subject line "Consumer Health Data Appeal". We will respond within 45 days. If your appeal is denied, Washington residents may contact the Washington State Attorney General at atg.wa.gov, and Nevada residents may contact the Nevada Attorney General at ag.nv.gov.

9. Changes to this policy

We may update this policy. The date at the top shows when it last changed. If we make a material change to how we share consumer health data, we will ask for your consent where the law requires it.

10. Contact us

Yuvia Holdings LLC
5155 Corporate Way, Suite C, Jupiter, FL 33458
Email: hello@yuvia.health